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20 Aug 2026

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Behind the bots: Rebuilding agent trust in the age of AI
Contact centres in Australia and New Zealand embrace AI for efficiency but face challenges in rebuilding trust and support for human agents amid rising job anxieties.

Health NZ re-checking credentials of staff who work with children after whistle-blower goes to Ombudsman
A hospital staff member told the Ombudsman child safety checks for contractors had not been carried out for some years at the hospital where they worked.

Netball World youth Cup: Fiji and Cook Islands in the running for top finish
Mixed results for Pacific Island teams at the Netball World Youth Cup 2025 tournament in Gibraltar as the competition moves towards its final rounds of pool matches.

Funding cuts a 'devastating blow' to sexual support services
Proposed funding cuts to sexual violence services will not guarantee support to survivors and could lengthen wait times, advocates say.

Hospital system under pressure blamed for increased staff assaults
Each year, thousands of hospital workers are assaulted on the job and new figures obtained by RNZ show a 30% rise in attacks in just two years.

How much worse is the economy than two years ago?
Finance Minister Nicola Willis has been under pressure, but how have things changed since the election?

Tech giants to invest USD $2 billion in nuclear energy by 2026
Tech giants including Google, AWS, and Microsoft plan to invest over USD $2 billion in small modular nuclear reactors by 2026 to boost energy resilience.

'Massive guesswork and speculation': Defence closes in Loafers Lodge trial
A lawyer for the man who lit the fatal Loafers Lodge blaze says for the jury to accept the Crown's case, "massive guesswork and speculation" would be involved.

Adolescence writer on new phone-hacking drama: 'It's a celebration of journalists who called out their own industry'
Jack Thorne says the phone hacking scandal exposed a "troubling" relationship between the press and the police.

Striking senior doctors hit back at Health Minister Simeon Brown's message
A pointed message in Simeon Brown's electorate office window has been covered with placards, as senior doctors lament the lack of New Zealand-trained doctors opting to stay here.

Pacific news in brief for 30 September
A round-up of news from around the region, including an upgrade to Tonga's Fua'amotu International Airport.

Ley writes to Republicans vowing to revoke Palestine recognition ahead of Albanese's UN address
Opposition leader Sussan Ley has written to US Republicans to say a Coalition government would withdraw recognition of a Palestinian state.

Why Eden Park is where the Wallabies’ Bledisloe Cup dreams usually die
ANALYSIS: Every time the Wallabies have got a sniff of reclaiming the trophy in the last 22 years, they’ve found the Eden Park fortress standing in their way.

First responder facing child exploitation charges fired
The man, whose name and occupation remained suppressed for now, had pleaded not guilty to a five charges relating to the possession and exportation of child exploitation material.

Foreigner set to be appointed Reserve Bank governor - report
The Government is set to announce a new Reserve Bank governor - reportedly a foreigner who would be the first woman in the role.

Lancom Technology launches AI services to boost safe adoption in ANZ
Lancom Technology launches AI services in Australia and New Zealand to help firms adopt AI safely, managing risks and boosting business growth.

Atlassian to acquire DX, boosting AI analytics for developers
Atlassian will acquire DX to enhance AI analytics, helping 300,000+ tech firms measure developer productivity and ROI on AI investments effectively.